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Service Manager

Place of work: Praha, Budějovická
Start date: upon agreement
Employment: Full-time 
Contract type: unlimited

 

The Kistler Group is a Swiss high-tech company and the global market leader in dynamic measurement technology. We develop and supply various sensor-based technologies, systems and solutions backed up by a full range of services.

In Prague we operate as a hub for sales and service activities within Eastern European region. In our Sales and Tech Office we employ full range of specialists to secure a complete supply chain. Our Tech Office delivers:

  • On-Site Services
  • In-House and On-Site Calibrations
  • Repairs
  • Product Support
  • Trainings
  • Consultancy and Testing

Our Tech office in Prague is looking for a Service Manager who will be responsible for leading a team of people and securing their optimal and effective operation. You as a Service Manager will play an active role in a service process helping people in your charge navigate through their tasks.

We offer you an authentic human experience of working in a relatively small yet growing group of people with positive attitude.

Your responsibilities will be:

  • Ensuring the effective implementation of service strategies through local service specialists in collaboration with regional service manager
  • Management of human resources in a team
  • Assignment midterm and short-term tasks
  • Priority management, task management on regular manner
  • Implementation and management of service agreements
  • Communication with customers and use of CRM system, service and sales module
  • Communication with service partners
  • Securing effective sales of service products via various channels
  • Increasing local service turnover for each country within the EE region
  • Recruiting right service technicians with appropriate service skillset and sales approach
  • Managing local service operation, generating customer satisfaction
  • Reporting to Head of Sales Center and Regional Service Manager


Requirements for the employee

Candidates with education suit the position
Technical University education (Master's degree)
Educational Specialization
Mechanical or Electrical Engineering
Language skills
English – Fluent in speech, Upper intermediate (B2) in writing
Other skills 
Strong communication skills and ability to lead people
Number of years of experience
5 with services in B2B segment (preferably automotive industry)

Personality requirements and skills

Must have skills

  • Strong leadership and ability to build coherent and cooperative team
  • Good communication skills in Czech and English (written and spoken)
  • Willingness to occasionally travel across Europe
  • Service mindset and understanding service operations
  • Orderliness and industriousness
     

Nice to have skills

  • Experience in automotive production or automation segment

Personality requirements: 

  • Very good communications and facilitation skills
  • Affinity to work in an international environment
  • Service oriented mindset
  • Customer oriented attitude
  • Quality oriented
  • Readiness to help and teach
  • Team player

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